Can you predict the outcome of patient satisfaction surveys by reading online reviews of past and present patients? Does improving your hospital's online reputation improve HCAHPS scores?
The answer is yes. Positive online sentiment predicts an increase in HCAHPS scores — by as much as 17 percent, year-over-year.
This powerful report summarizes our analysis of HCAHPS survey data and online reviews from 4,800 hospitals. You’ll learn:
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